Metro Manila (CNN Philippines, November 23) — The Metropolitan Waterworks and Sewerage System wants Maynilad to explain issues regarding service interruptions and water quality in the wake of Typhoon Ulysses.
In a statement, the MWSS Regulatory Office said Maynilad began posting advisories on rotational water supply interruptions on Nov. 12 in light of reduced water production in its La Mesa water treatment plants, due to the steady inflow of turbid water from Ipo Dam at the height of the typhoon.
The body issued the West Zone concessionaire a Notice to Explain on November 16, citing its failure to inform customers the need to store water and brace for possible service interruptions before the typhoon’s onset.
“In the said NTE, the agency also directed the Concessionaire to ensure that affected customers do not experience low pressure to no water for more than 24 hours,” the statement added.
The MWSS RO served another notice on November 20, this time due to a spike of complaints from customers on the “poor aesthetic quality of water coming out of customers’ taps” and Maynilad’s “non-adherence to its announced water service interruption schedules.”
“Maynilad is expected to submit an official explanation within this week regarding the aforementioned issues, which were observed by the MWSS RO as indication of the Concessionaire’s failure to be efficient and prudent,” the regulator said.
The concessionaire must also propose solutions to prevent such issues from happening again with future typhoons.
This weekend, Maynilad announced more water supply interruptions as raw water from Ipo Dam maintains high levels of turbidity following the onslaught of Typhoon Ulysses.