According to our records, the meter at [Grant’s residence] was actually showing elevated readings prior to the meter change-out, which is a sign of a potential leak. The new automated meter infrastructure (AMI) meter was changed out in September 2020, and since then it has detected a continuous flow of water at the location, which is indicative of an ongoing leak. We have inspected the meter and the leak is not on the City’s side. She has been contacted by our automated system on numerous occasions to make her aware of the continuous flow. If she is able to find the leak on her side and make repairs, she could be eligible for an adjustment to her bill with proof of the repairs.